iShop Delivery - Shopping Concierge and Delivery Service

Privacy Policy (Updated 27 February 2015)

  • The Website is operated by iShop Worldwide Limited ("iShop/we/our/us") a company incorporated in England (Company Number 9903931) with registered office at C/O Wilder Coe, Gloucester House, Church Walk, Burgess Hill, West Sussex ("the Group"). The Group ("we", "us") includes iShop Worldwide and authorised iShop Worldwide agents and representatives.
  • As user of the website and our services (referred to as "you/your") you acknowledge that any use of this website and the services we offer (including any transactions you make) is subject to this Privacy Policy together with our Terms and Conditions.
  • The purpose of this statement is to set out the purposes for which, and the manner in which, we may collect and use personal information that we may obtain about you. By either registering as a user of any services provided by iSHop on this website and/or by using the service generally you consent and agree to this use by us.
  • iShop does not knowingly collect data from any unsupervised person under the age of 18. If you are under the age of 18, you must not use the iShop website or submit any personal data to us unless you have the consent of, and are supervised by, a parent or guardian.
Use of your personal information
  1. When you register and use this site: You will be asked to provide certain information such as your name, contact details and possibly credit card or other payment details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you.
  2. We may use information that you provide or that is obtained by us:
    1. To register you with our website and to manage any account you hold with us.
    2. To administer our website and services.
    3. To fulfil our agreement with you and to process your order and obtain payment.
    4. we may keep you informed of products and services (including products and services of other companies and organisations and including special offers, discounts, offers, competitions, warranties, insurance and so on) which we consider may be of interest to you by any of the following methods: Email SMS text messages and other electronic messages such as picture messaging Post Or otherwise.
  3. If you do not wish to receive information of products and services which may be of interest to you from us, please select the opt-out option where appropriate.
  4. We may engage third party payment providers to administer and process your payment card details in order to complete any purchase or payment that you make through the website or in person for our services.
  5. We may store and process your information on our own information technology systems or on systems owned by third parties that may store and process your information on our behalf. Crime prevention
  6. In order to protect our customers and us from fraud and theft, we may pass on information that we obtain from making identity checks and other information in our customer records, including how you conduct your account, to other Group companies, and to financial and other organisations involved in fraud prevention and detection, to use in the same way. Without limitation to the foregoing, we may disclose any information and data relating to you to the police or any regulatory or government authority including and not limited to law enforcement agencies in response to a request in connection with the investigation of any suspected illegal activities. Telephone calls
  7. Calls may be recorded to verify content and may be used together with other customer records for regulatory compliance, quality control and staff training, preventing or detecting criminal activity and for complaint resolution. Disclosure of your information
  8. We may give information about you to the following companies and organisations who may use it for the same purposes as set out above:
    1. To employees and agents of the Group and other approved third parties to administer any accounts, products and services provided to you by the Group now or in the future.
    2. To agents who (on our behalf) profile your data so that we may tailor the goods/services we offer to your specific needs.
    3. To anyone to whom we transfer our rights and duties under our agreement with you.
    4. if we have a duty to do so or if the law allows us to do so.
  9. In carrying out the activities specified in this policy, we may transfer data to reputable companies outside the European Economic Area. Whilst we take reasonable steps to ensure that your information will be afforded the same level of protection as that required of us under applicable UK data protection legislation you should be aware that countries outside the European Economic Area may not offer the same level of protection of personal data.
  10. Cookies
  11. This site uses cookies which are text files which contain small amounts of information that a website can send to, and store on, your computer or device through your browser. Cookies may be used by us to provide you with, for example, customised information from our website to make our website more user-friendly. This may include, for example, remembering your postcode for you so you don't have to re-enter it every time you check the stock levels for an item you are interested in. In addition, cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website.
  12. We are required to provide you with clear and comprehensive information about the cookies which we use on the site and to obtain your consent to the use of the cookies. In order to comply with these requirements we have prepared a cookies policy setting out information about cookies, detailing the cookies we use and providing information on how to manage cookies on your computer.
  13. By using the iShop website, mobile website and Apps, you are agreeing to our Privacy and cookie policies and consent to the use of cookies and similar technologies by us and our carefully selected third party partners as described in these policies For full details about our cookie policy, please see our Cookie policy page.
  14. Security
  15. We will treat all of your information in strict confidence and we will endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.
  16. General
  17. You have the right to see personal data (as defined in the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee (see Contact Us below).
  18. If you are concerned that any of the information we hold on you is incorrect please email us
  19. Please be aware that our site may link to other websites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked websites.
  20. How can I get my name removed from the Group mailing list?
  21. If you want to be removed from our mailing list, please send an email to with the word 'remove' in the subject line and the email address that you wish to be removed within the email. Please note that it may take up to 28 days to action your request.
  22. How do I change any details stored on iShop?
  23. To change any of your registered details on, click on 'Sign in' and enter your login name and password. Once logged in change any of the details shown and click 'Save'. If you would like to change your email address, please email us at Contact Us
  24. If you have any comments or queries in connection with our privacy policy, please Email or call +44 1444 243 935 or write to iShop Worldwide Limited, Unit 49, Bolney Grange Business Estate, Haywards Heath, West Sussex, RH17 5PB .
  25. Changes to policy
  26. We may amend and update this policy from time to time. Any changes in the future will be posted on this page. The date of the latest update to this privacy policy is set out at the top of this policy.