Zambia Air Freight

Our Services for Zambia Air Freight

To use our services please register as a customer first HERE to get your iShop account and customer number.

Please click HERE to view a list of Prohibited Items for shipping.

Delivery Address to use when Sending us your Items

UK

Receivers Name and Customer Number
iShop ZAMBIA
Unit 49,
Bolney Grange Business Park,
Haywards Heath
RH17 5PB
UK
Email: enquiries@ishop-worldwide.com
Tel: +44 (0)1444 243 935

USA

Receivers Name and Customer Number
iShop ZAMBIA
733 59th Street,
Brooklyn,
New York 11220
USA
Email: enquiries@ishop-worldwide.com
Tel: +001 718 838 9686

SOUTH AFRICA

Receivers Name and Customer Number
Reliable Freight and Forwarding
C/O Online Express ZAMBIA
Unit No 9, Rutland Mews
30 Main Street Cnr Keymer Road
Eastleigh, Edenvale 1610,
South Africa
Tel: +2711 452 5505/06

CHINA – COMING SOON

Please find our collection points and agents contact details below. If your town in not listed, please email zambia@ishop-worldwide.com for assistance.

Online Express can deliver parcels to every town in Zambia.

Our Branches

LUSAKA – Head Office

ONLINE EXPRESS
Plot 4093 Chipushi Road, Off Chila Road,
Sunningdale,
Lusaka
Email: zambia@ishop-worldwide.com
Tel: +260 211 257 009 / 257 682
Mobile: +260 954 306 861 / 0963 088 749

KITWE

Online Express Limited
Subdivision No. 1,
Stand No. 3477,
House No. 42,
Kantanta Street,
Nkana East,
Kitwe
Tel: +260 963499713

NDOLA

Tazara Minute House,
Ground Floor Room 10,
Buteko Avenue,
Ndola
Contact: Chrispin
Tel: 0966940804 / 0955548327

Our Authorized Agents

CHINGOLA – Agent Collection Point

Room 1 B Stezim Properties
Kabundi/Kitwe Road
Chingola
Contact: Julius Mbewe
Mobile: 0966908977 / 0955908977
Tel: 0212310601

CHIPATA

Contact: Emily Tembo
Tel: 0977697454

CHOMA – Agent Collection Point

Livingstone Road Opposite Total Filling Station
Ngoma Complex
Choma
Contact: Regina Chanda
Tel: 0977/955/966 868054

KABWE

Contact: Yvonne Musolo
Tel: 0979936852

KALOMO

Contact: Brian Kanyanta
Tel: 096649 9299 / 0955

KASAMA

Contact: Alice Mubanga
Tel: 0977713619

LIVINGSTONE – Agent Collection Point

Romi’s Boutique,
Living Inn Business Centre, former Old Livingstone Hotel
Shop 109 John Hunt Way ,
Livingstone
Contact: Roy Masenga
Tel: 0977586225
Contact: Mito
Tel: 0977612747

LUSAKA – CBD (Agent)

Online Express Limited
LMS Complex,
Plot 475,
Chachacha,
Lusaka
Tel: +260 970 292770

LUSAKA – GARDEN CITY (Agent)

Online Express Limited
Clock Tower Paint & Tiles
Shop No. 4C,
Airport Round About,
Lusaka
Tel: +260 976 872707

MANSA

Contact: Moses Maplanga
Tel: 0971534152

MAKENI – Agent Collection Point

Plot 2062/M
Behind York Farm
Makeni
Email: rozviljoen@gmail.com
Contact: Roslyn
Tel: 0962564121

MAZABUKA

Contact: Silvester Phiri
Tel: 0965-653250

MKUSHI

Shop number 1 Behind MTN
Opposite Lake Harvest
Contact: Rodgers Chama
Tel: 0970199606/0976709009

MONGU

Contact: Maranatha Mwaba
Tel: 0977 138559

MPIKA

Contact: Kelvin Mumbi
Tel: 0977694676

MFUWE

Contact: Felicity Hide
Tel: 0962345590

SOLWEZI – Agent Collection Point

Room No 14, BUMI House next to Mema House.
Contact: Chali
Tel: 0976245200/0966343717

Prohibited & Restricted Items from All Origin Ports, with Import Licensing Requirements

The following items will NOT be accepted for carriage by iShop. This list includes items which are prohibited for carriage by any law, regulation, or statute of any federal, state or local government of any country from, to, or through which the items may be carried.

Note: For international carriage there may be additional prohibited items specified by the country of destination. Please also note that these lists are subject to change due to IATA and airline regulations.

 

Items Prohibited for Shipping

  • Antiques, works of art and fine art with an individual value in excess of £5,000
  • Bullion
  • Clinical and / or Biological samples (including but not limited to bodily fluids and tissue samples)
  • Complete original and imitation Firearms and Firearm Parts (includes rifle butts, trigger mechanisms, screws / bolts etc which are manufactured for the sole purpose of creating a functional firearm), ammunition, explosives and explosive devices
  • Dangerous and Hazardous goods including but not limited to Flammable Substances, Dry Ice, Biological Substances, UN Classified dangerous goods and any goods specified as such under International Air Transport Association regulations (“IATA”), the Agreement on Dangerous Goods by Road (“ADR”) or International Maritime Dangerous Goods (“IMDG”) regulations
  • Air-conditioning Units, Freezers, Refrigerators (anything that contains refrigerant gas) subject to IATA regulations
  • Furs
  • Human Remains or Ashes
  • Illegal goods and Ivory
  • Lithium batteries – both ION and Metal (unless within a product, and then must be shipped via our dangerous goods courier
  • Powerbanks
  • Broken or damaged mobile phones, as this is against IATA Regulations
  • Live animals (including but not limited to mammals, reptiles, fish, invertebrates, amphibians, birds, insects, larvae, and pupae), animal parts, livestock and insects
  • Loose Precious and Semi-Precious Stones (cut or uncut, polished or un-polished)
  • Pornography (whether in printed, film or digital format)
  • Sex toys
  • Tobacco, loose leaf tobacco products and pre-rolled cigarettes
  • Firecrackers and any items containing explosives
  • This can include items that are country-specific (e.g. the importation of alcohol) and commodities considered to be illegal internationally, such as Counterfeit Goods, Ivory and Narcotics

iShop may at its sole discretion refuse to carry other items not listed above.

 

The following items MAY be accepted for carriage by iShop, as long as all legal requirements are met.  All items will be checked and sent in accordance with IATA regulations and are subject to change. These items require specific permits, licenses or have additional restrictions and costs to cover required packaging and handling.

Note: For international carriage there may be additional prohibited items specified by the country of destination. Please also note that these lists are subject to change due to IATA and airline regulations.

 

Items Restricted for Shipping

  • Automotive engines, and any other engine that runs off petrol, can be sent however they require a PURGE certificate to ship
  • Medications – all medications require a personal import permit from the Zambian Medicines Regulatory Authority (zamra.co.zm/)
  • Seeds- all seeds and selected plants will require a personal import permit from the Zambian Agriculture Research Institute. Please seek guidance from the Ministry of Agriculture on which plants are allowed in the country before you order
  • Dangerous and Hazardous goods including but not limited to Aerosols, Flammable Substances such as alcohol, nail varnish, perfumes and aftershaves – any such items will be checked and sent in accordance with IATA regulations and are subject to additional charges
  • Drones- all drones will require a personal import permit from the Zambia Civil Aviation Authority
  • Any other item classified as dangerous goods which may require additional packaging and handling fees
  • Television – please note that we do not accept responsibility for damage to televisions shipped with iShop. There will also be additional costs to all televisions shipped with iShop, as all televisions must be crated and will be charged on the volumetric weight
  • Any other item classified as dangerous goods which may require additional packaging and handling fees

 

 

For Import or Licensing Permits Please Contact Below:

 

For Medicine:
Zambia Medicines Regulatory Authority
Tuleteka Road, Off Makishi Road
P.O. Box 31890
Lusaka, Zambia
Email: pharmacy@zamra.co.zm
Tel: +260 211 220 429

 

For Plants:
Plant Quarantine & Phytosanitary Service
Zambia Agriculture Research Institute
Mt Makulu Central Research Station
Private Bag 7, Chilanga
Tel: +260 211 278130
Fax: +260 211 278130

 

For Seeds:
Ministry of Agriculture
Mulungushi House, Independence Ave.
P.O. BOX 50197, Lusaka
Website: www.agriculture.gov.zm
Email: info@agriculture.gov.zm
Tel: +260 01-253933
Fax: +260 250305

 

For Drones:
Zambia Civil Aviation Authority – Contact Us
Former Zambia Airways Technical Base, Hangar 38/947M
Kenneth Kaunda International Airport
P.O Box 50137,
Lusaka, Zambia
Tel: +260 211 251861 / 251677
Fax: +260 211 251841

Prohibited Items from USA Only

Please refer to Prohibited & Restricted Items from All Origin Ports, above, for guidance.

 

However, in particular the below items are prohibited from the USA:

  • All Liquids (these can be sent from the UK)

If we receive a Prohibited item for your account…

Any of the above listed items which we receive on your behalf, can be returned to sender for an additional administration fee plus the postal costs for the return.

We will contact you if we receive items that cannot be sent, to ask you what you would like us to do with it. If we do not receive a response within 14 days, we will dispose of the items.

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